Sudirman Kav. Flight after 987 Mackay to Melb on 29/06. If you're booking a group of 10 or more, or have 20 or more passengers travelling to the same destination for a common purpose, Qantas Group Travel has you covered. Indonesia Jakarta, Bali. Japan Tokyo, Osaka. Great customer service! Can I use Qantas Travel Money to pay for flights at qantas.com? Lines are open 24 hours. Are there any countries where the Qantas Travel Money Card wont work? Independent Flight Search. If you hate dealing with airlines customer care, consider using a travel agent to book your flights. Holiday Tours and Travel, 19th floor, Jl Jend. If you have any enquires regarding your hotel booking, including cancelations and refund requests, you may contact Qantas Hotels on their dedicated live chat or phone numbers: 1300 738 206 from Australia You can lodge a complaint directly on the ACA website or by email. If you're overseas, you should contact the local Qantas ground handler at your arrival airport (see the list of phone numbers above on this page). Sometimes due to circumstances outside our control, such as bad weather or emergencies, flights may be disrupted or cancelled. Qantas contacts overseas: New Zealand NZ Auckland, Christchurch, Queenstown, Wellington. They can remove all that drama from your booking experience. Which currencies are available on Qantas Travel Money? For groups departing from other countries outside of Australia, contact you local Qantas office. From overseas, call +61 2 8222 2569. Can Qantas Travel Money be used for Qantas in-flight duty free purchases? If you are experiencing long waiting times when calling Qantas, try to contact the airline directly on, If you have a relatively simple inquiry (easy to complete by exchanging a few text messages) try contacting Qantas via their. Qantas Money App New Terms and Conditions and Unfair Contract Terms. Is it OK to enter my online banking login details? Online help and support for frequently asked questions on Agency News, Qantas' Commercial Policies, Book & Service, Changes, Reissues & Refunds, Agent Information, Fares & Ticketing and how to contact us. Can I use any credit card that I have added to my Qantas Money App for Card offers? Qantas Agency Connect - Brazil: Monday - Friday 9am-5pm PST. A: If your baggage has been damaged, delayed or is missing, you should report it as soon as possible to Qantas Customer Center (13 13 13). Australia. A: Qantas head office is located near Sydney Airport, in the suburb of Mascot in Sydney, Australia. Can I apply for and activate Qantas Travel Money if I have a foreign passport? China Beijing, Shanghai, Hong Kong. Can I use Points Plus Pay to book my flights and earn bonus Status Credits? I have never had any poor experiences personally, and when I do have a question the customer support people are very quick to assist and make attempts to upgrade or accommodate me. > What should I do if my card expires and Im issued a renewed card? Singapore. Will a Statement Instalment Plan affect my interest-free days on my purchases? the airline usually puts more resources into customer service. unitedkingdom@qantasgrouptravel.com. How does Qantas Money protect my Qantas Premier account? How are my monthly repayments calculated? Are my categories applied to past transactions? How will my repayments be applied to my card? Can I share an offer with my partner/friend etc? Try searching "commercial . 40% 80% off with hacker fares. Germany Frankfurt. to: Customer Care Why cant I find notifications in the app? Qantas (like most airlines) employs a certain number of staff in its call centers sufficient to serve customers under standard conditions. Can I have a Qantas Premier Platinum, Qantas Premier Titanium and Qantas Premier Everyday card? How do I return a purchase if I used Apple Pay to make the payment? Our operational opening hours are: 8:30 am to 5:30 pm AEST (excluding W.A.) So please help! We have a dedicated team available to assist you with group travel and are available to answer your questions. Flights to Asia Pacific. What if I don't want to use Qantas Travel Money? Will my replacement card have the same card number and PIN number? Is there a Statement Instalment Plan fee? The lines are open 9am 7pm (AEST) on weekdays. Home; Topics; Go back to Agency Connect; Help & Support. Who is the credit provider and issuer of Qantas Premier credit cards? Why did my friend get an offer for a specific store and I did not? If I switch devices, do I need to set up my card in Apple Pay all over again? Please note that only some of those phone numbers are toll-free (use a landline to call toll-free numbers, mobile network providers may impose additional fees for these numbers). Where can I find out more about the Consumer Data Right legislation? Please note that the call-back service is available for call center numbers from Australia and New Zealand only. . I use Qantas as they make an effort to ensure customer satisfaction. Commissions made by agents generally come from the airline side, not from the customer side. What should I do if my device is lost or stolen? What are the terms and conditions of the offers? How do I claim any missing bonus Status Credits? You can also visit our, If you are not a travel agent and would like a group quote you can. A: Qantas phone number in Australia: 13 13 13. Qantas head office address: 10 Bourke Rd, Mascot NSW 2020, Australia main call center number from Australia: general enquiries contact, main call center number from overseas: general enquiries contact, flight information contact: arrivals, departures, delays, etc, hotel reservations (from Australia / overseas ), Qantas Travel Insurance (Australia / New Zealand), 07 3867 3264 (domestic) / 07 3307 9086 (international), 02 9952 9312 (domestic) / 1300 653 077 (international), Qantas headquarters: 10 Bourke Rd, Mascot NSW 2020, Sydney, Australia, PT Jasa Angaksa Semesta, Ngurah Rai International Airport, Denpasar, Bali, PT. The best thing: youll typically pay the same price for the flight ticket. Wi-Fi, 4G, etc)? Qantas Agency Connect Help and Support. Close. How can I keep track of purchases Ive made with Apple Pay? The ACA works as the ombudsman (an official appointed to investigate individuals complaints against a company) to help you resolve problematic issues or concerns with an airline andit provides a free and independent service to Qantas customers. Toll Free: How do I reduce the size of an image I need to upload? If you are a resident of the country you are travelling to, you aren't required to provide Advance Passenger Information.<br><br>You will be . Can I pay off my Statement Instalment Plan early? You can also send an email using the Qantas Money online form: www.qantasmoney.com/contact-us. Australian Frequent Flyer phone lines are open from 7am to 8pm (Australian Eastern Time). It is especially useful if you have a relatively simple inquiry easy to complete by exchanging a few text messages. What are the benefits of closing my other credit cards after a Balance Transfer? Additionally, you can access Qantas Baggage Services at 1300 306 980 or via SMS chat: 0477 QANTAS / 0477 726 827 (available 24/7 within Australia). How do I make an in-store purchase with Apple Pay? Yes, compassionate fares are available for domestic Australia travel and conditions apply. When will I receive my Lounge Invitations? View our complete refunds policy here. Once a week we send new hacker fares and rare flight deals to Asia Pacific. How long will it take for a change of Qantas Premier credit card to be processed? What travel insurance cover is included with my card? Qantas call centers located in other countries are usually operating from 9 am to 5 pm weekdays and are closed on weekends and public holidays. 13 26 24 (within Australia), Support: Is Qantas Travel Money a credit card or a debit card? Can I share my Lounge Invitations with a person Im travelling with? All you need to know when you make your customer's Qantas booking. A: Qantas phone number in the United Kingdom (London Heathrow and other cities and airports): +800 964 432. Our real time Flight Statuspage will give you up-to-the-minute information on specific flightsand our Media Roomfor the latest Media Releases. Commercial Policy - Fly Well. Sports events, family reunions, mining operations, conferences, incentives and more. Even if Qantas offers a call-back service, it doesnt reduce the overall waiting time. Which Qantas Premier products can be used with Apple Pay? Can I link and earn points with a debit Mastercard or Visa card? 0203 684 4034, Support: 0800 731 313 or (09) 967 6356, Support: What if the details on the Qantas Travel Money identity verification form are incorrect? How can I unsubscribe from marketing emails? A: Qantas phone number in Malaysia: +603 20535033. A: Qantas provides a dedicated telephone number for any urgent travel questions: 1300 722 040 (available in Australia only). The chatbot uses natural language understanding to mimic human conversation and suggests solutions by directing a customer to the relevant pages on Qantas website. How do I set my Qantas Premier card as the default card in Apple Pay? How does a Balance Transfer affect the interest charged on my account? Can I book a multi-city flight using my Qantas Premier Titanium flight discount? Depending on the level of congestion on Qantas support channels, the live chat may be served by a human, or a virtual assistant (a chatbot). How do I apply for a Qantas Premier credit card? Email. Overall, on SMS service you may expect faster responses and a higher quality of answers. Qantas Airways Ltd Always use the private Send Message button on Facebook or Direct Message function on Twitter to contact the airline. Who do I contact for assistance with my Qantas Points queries including claiming missing points regarding my Mad Paws booking? Can't find my Qantas Pass email. For our overseas offices refer to Qantas Contacts . How long does the application process take? Mascot NSW 2020 What if I already have direct debit set up? Qantas also provides separate contact numbers for call centers located in more than 50 countries outside Australia. Excellent customer service help. To start a refund process enter your Booking Reference and your last name (a separate refund request must be submitted per person and per service) - your booking details will be then retrieved automatically. What information can be shared with Accredited Data Recipients (ADRs)? Home; Topics; Go back to Agency Connect; Help & Support. Support: info@qantasgrouptravel.com. Can any institution request access to my data? How do I make the monthly instalment repayment? Which transactions will earn Qantas Points? Qantas Frequent Flyer members can enjoy dedicated customer support, with shorter waiting times than standard call centre. A: To contact Qantas Wellbeing, call 13 49 60 in Australia. Is there a cost for receiving notifications? Contact The Qantas Club Service Centre; Jetstar contact details; Contact assistance for Qantas Points queries including claiming missing points for Mad Paws bookings. If this happens, we will do all we can to fix the problem and keep you informed of developments and the choices that are available. With products to suit a variety of group types, sizes and travel needs, we can help you find the best travel options for your group.From complex quoting, right through to booking, payment, ticketing and the changes along the way, our website allows you to manage your group travel needs online any time from any device.Travel agents in Australia, Canada, Hong Kong, New Zealand, Singapore, China, Japan, United Kingdom and the United States can now access the website to manage their group bookings.Qantas with our partner airlines offer our customers a global network spanning more than 220 destinations in over 50 countries, and holdsmany major industry awards for safety, service, food, wine, technology and innovation. Use this form to send your feedback to Qantas. As it is mandatory for Qantas (and other carriers on whom we create bookings) to collect Advance Passenger Information (API) for the governments of various countries prior to travel, passengers who do not supply API will not be permitted to travel. What is the Qantas Card and Qantas Travel Money all about? Want to file a complaint? International Travel - Medical Exemptions. How can I use my Qantas Premier Titanium metal card for contactless payments? Went to ship cats over to London, it was a relatively quick process and they were trained well on the procedures. When will I receive my bonus Qantas Points? Can bonus Status Credit help me acquire or maintain Platinum One membership status? However, if you encounter a problem, you will most likely need assistance from the customer care team. Why would an online transaction be declined if I have enough money to complete the purchase on the card? How many Qantas Premier Titanium flights discounts do I get a year? (opens in a new tab). Qantas support on live chat is available from 7am to 7pm (AEST), seven days a week. Do fees apply if I dont have the local currency on my card? How long are my Lounge Invitations active for? Login to your Qantas Agency Connect Help and Support Customer Account. Lost and misplaced baggage. The main CS call center is located in Australia, but its always the best choice to call the airline branch in your country. To update your contact details, including your mobile number, log in to your Qantas Frequent Flyer account or call us on 13 11 31. 100% Asia Pacific. What flights are eligible to earn bonus Status Credits? Although the usefulness of this method of communication is debatable, you can send a letter (or a postcard?) 1800 177 474 (within Australia) +61 2 8222 2662 (from outside of Australia) Select option 2 or 4 Email: 0700 - 2200 AEST/AEDT 7 days a week: Flight Status: . To text Qantas via SMS, use 0477 QANTAS or 0477 726 827. A: Qantas phone number in Indonesia: 001 803 61786. The waiting times to get a response by SMS are usually shorter than the call center hold times. Its still not a fully mature product, but it already may serve as an alternative way to get help from the airline. Refunding, changing, or cancelling a flight booking. Its customer service is top-notch: phone support, online chat, email, airport helpdesks, frequent flyer contacts, and booking offices are responsive and work 24 hours. France Paris. Can I arrange a back-up or secondary card? Qantas Department: Contact: Operating Hours: Qantas Agency Connect: qantasagencyconnectna@qantas.com.au: Monday to Friday 9am - 5pm PDT: Qantas Group Travel: northamerica@qantasgrouptravel.com: Monday to Friday 9am - 5pm PDT: Qantas Contact Centres : 1 800 227 4500: 24 hours - 7 days a week . I had booked my flights from Tamworth to Melbourne to visit my grandchildren for a few days. How can I change my Qantas Premier credit card account? Qantas Airways Limited https://www.qantas.com, We have a dedicated team available to assist you with group travel and are available to answer your questions. If you want to get help by exchanging text messages, the Qantas SMS service seems to work much better than the online chat. Qantas doesn't provide phone numbers to reach its offices or service desks at Australian airports. How do I book a flight with my Qantas Premier Titanium flight discount? A: To contact Qantas Hotels, call 1300 738 206 in Australia or +61 2 8059 0182 outside Australia (lines open 8:30am 5:30pm AEST/AEDT, from Monday to Sunday). A: If youre a Qantas Platinum Frequent Flyer (with Premier Credit Card) you are entitled to contact a support team dedicated to FF members only. Just FYI for 2 cats it was $1300+ so dont be surprised by the heavy price tag because thats normal according to the sizes and weight of the cages. Why does it take up to 15 days to receive my points? USA Los Angeles, New York. What should I do if I lose my card and Im issued a replacement card? What are some scams I need to be aware of? For groups departing from the United Kingdom, call +44 (0) 203 684 4034 (9am - 5.15pm, Monday to Friday). Personally speaking, never had a problem. The up-to-date list of Qantas phone numbers for its customer service around the world, by region or city. Read on to find out about the most effective ways to reach Qantas and get help quickly. The quickest way to change your booking is on Qantas Manage Booking page. A: Qantas phone number in Hong Kong: +852 2298 8111. Join 110,000+ smart travelers and start saving big on flights! these are some of the issues you may want to complain about to Qantas. Please note that the refund may take up to 8 weeks to process, and you will be notified by email once it has been actioned. Visit Air Traveler Club to learn more. Qantas Department: Contact: Qantas Contact Centres : 24hrs - 7 days a week . many major industry awards for safety, service, food, wine, technology and innovation. Can I set my own Travel Money low balance alert amount? How do I book discounted companion fares? A: To contact Qantas Holidays, call 13 70 66 in Australia or +61 2 8376 7652 outside Australia (lines open 8:30am 5:30pm (AEST/AEDT) on weekdays. singapore@qantasgrouptravel.com, Toll Free: It's a toll-free number. Why has a transaction declined when I have enough funds on the card to complete the purchase? Commercial Policy for Customers impacted by cancellation of Qantas operated services between Sydney/Melbourne and Hong Kong. A: To contact Qantas Rewards Store, call 1300 662 859 in Australia, 0800 886 033 in New Zealand, and +61 2 8222 2562 in other countries, All lines are open 8am - 7pm (AEST), Monday to Saturday. Thank you so much Qantas customer support! What happens if I return a purchase that was converted into a Statement Instalment Plan? Lines are open 24 hours. I called up customer support and they gave me an option of either getting a travel voucher or a full refund as the flight was canceled by Qantas. A: If you want to enquire about aircraft charter, call 13 26 24 in Australia (lines open on weekdays from 8.30am to 5.30pm AEST) or send an email to shrcharters@qantas.com.au. Can I transfer a balance from another credit card? What happens if I make a purchase in a foreign currency and I dont have enough money in that currency on my card? What happens if I miss paying the initial interest charge or monthly instalment repayment by the Payment Due Date? What should I do if my card is lost or stolen? What do I need before I can start using Apple Pay? Can I use Qantas Travel Money if the local currency isnt available? How do I dispute a charge on my Premier credit card? Get in touch with our team so we can assist you in resolving your customer's query. Why can I see a notification in my notification history that I didnt receive? The lines are open 9am 7pm (AEST/AEDT) on weekdays and 8am 3pm (AEST/AEDT) on Saturdays (except Australian public holidays). Qantas doesn't provide WhatsApp contact number. Delayed or lost baggage, booking cancellations, problems with getting a refund, excessive fees or charges, etc. Contact: Operating Hours: Qantas Agency Connect : 0208 600 4318. How do I dispute a purchase made with Apple Pay? What retailers are included in the program? Id like to use Qantas Travel Money in the United States - will my card be accepted? How does the Apple Pay experience compare to using my plastic card? Monday to Friday 0900 - 1715 : Qantas Group Travel: 0203 684 4034. qantasgrouptravel.com Opens external site. Qantas with our partner airlines offer our customers a global network spanning more than 220 destinations in over 50 countries, and holds many major industry awards . How do I lodge a complaint relating to my Qantas Travel Money Card? Powered by HelpDocs What will happen to any periodic payments I have set up on my card? A: No. Calling the main line and entering your frequent flyer number usually transfers you straight to the Platinum customer service agent. Never share personal details on Facebook public wall, or on Twitter feed. For travel between 12 June 2020 and 31 October . Why is the transaction date different to the date I made the transaction? Email. Experienced Qantas customers suggest that the best time to call is early in the morning (4am 7am AEST). Please note that toll-free calls should be made from a landline. Unfortunately, these extra measures are not always adequate for the situation, so the waiting times occasionally can increase. Why can't I see my Card Offers on the Qantas Money website? When are my balances and transactions updated? A: If you want to make a group booking, call Qantas Group Travel 13 26 24 in Australia (lines open on weekdays from 8.30am to 5.30pm AEST) or use the online form to obtain a group quote. Why was my request to add my card to Apple Pay declined? To decrease lengthy periods on hold, try to call Qantas at off-peak times during the middle of the week (Tuesday to Thursday). Tiket2, Yogyakarta 55581, Indonesia. What if my PIN is blocked at an ATM or in-store? It appears that SMS-es get replied much quicker than calls, live chat messages, e-mails, or even social media DMs. Contacting Qantas call center can be a frustrating experience when there are long delays in getting your phone call answered. To contact Qantas on Facebook, visit their Facebook Page, then look for the Send Message button it opens Facebook Messenger window, where you can chat with Qantas staff. Booking through a travel agent can be a game-changer! What do I do if I'm unable to activate Qantas Travel Money online? How does Qantas Money protect my financial data? Is there anything I need to do before I go overseas? +61 2 8059 0182 from overseas. Does a Statement Instalment Plan earn Qantas Points? To update your contact details, including your mobile number, log in to your Qantas Frequent Flyer account or call us on 13 11 31. How do I update my local time and time zone? 499349. What services are provided by the Qantas Premier Concierge? A: According to our tests, the average wait time for the Qantas call center was above 30 minutes (morning and early afternoon) and above 55 minutes (late afternoon and evening). However, there may be times when things go south and busy call centers don't answer your calls. Why am I receiving offers that don't seem well matched to me? You may also send an email to info@qantasgrouptravel.com. Email us. When an airline cancels a flight or makes a change to your itinerary, travel agents have the power to handle this for you, on your behalf. Also, members of Qantas Frequent Flyer program can receive help by sending an e-mail to frequent_flyer@qantas.com.au, and customers booking hotels with Qantas are provided with an email form to send their inquiries. When I checked my booking late on the night before my departure, I realised I had made a terrible mistake! What if I dont have an Australian Passport or an Australian Drivers Licence? Is there an issue with my Apple Pay set up? How can I check if I have successfully earned points on an offer? 10 out of 10, Qantas. UK England London. Can I have more than one Statement Instalment Plan? How do I sign up for my complimentary Qantas Wine Premium Membership from my Qantas Premier Titanium credit card?
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