Meet our President and CEO, as well as other McDonald's U.S. executive team members who continue to build our legacy and ensure our Golden Arches shine bright. . Where weve launched it, in markets like Canada and Australia, weve seen great success with meaningful lifts in both sales and traffic, and were excited about what it can do in the rest of the world as well. His team workshand in hand with these 48 developmental licensees (DL) whose collective footprint includes 11,265 restaurants around the world. Paul Pomroy was appointed Corporate Senior Vice President, International Operated Markets in November 2021, and oversees 12 markets, including Italy and Spain, encompassing more than 3,500 restaurants. McKinsey: In delivery, youre currently partnering with third-party providers, which means you dont have full access to the customer data or full control of the customer experience in delivery. Senior Partner, Consumer Industries Group Global Lead, Head of Office, Chicago. Since joining McDonalds in 2017, Morgan has been the driving force behind some of the Brands most inspired marketing campaigns. And were definitely doubling down on those. The challenge for us is to decide where to get engaged. McKinsey: Thats interesting. During his tenure, he was instrumental in converting the four Nordic countries (Denmark, Finland, Norway and Sweden) and Hungary into developmental licensee organizations. "Change also brings opportunities for discussion, introspection and, ultimately, renewal,". Brunswick Partner Jayne Rosefield is Head of the firms Chicago office and Global Consumer Industries Practice. Desiree grew and strengthened a high-performing legal team, effectively aligning legal objectives to meet business objectives, and served as a trusted advisor to the leadership team and Board of Directors. According to salary.com, of Kempczinski's total salary, "$725,000 was received as a salary, $336,869 was received as a bonus, $1,000,005 was received in stock options, $2,500,183 was awarded as stock and $116,283 came from other types of compensation." tagor villas ritz carlton, abama; daredevil main villains chris kempczinski leadership style. By the end of 2019, delivery sales were over $4 billion and we continued to see very strong growth in 2020. In this role, Marion and her team ensure relationships with suppliers are based on transparency, inclusion and trust, which lead to strong business performance and a unique competitive advantage for the McDonalds System. But those are areas of uncertainty. As Chief Financial Officer, Ian oversees McDonalds accounting, internal audit, treasury, tax, global franchising, global business services and investor relations functions, and as a member of McDonalds senior leadership team, he works to position McDonalds for long-term enduring success. As McDonalds Executive Vice President and Global Chief Information Officer, Brian Rice manages the technology portfolio and partnerships that are transforming customer and employee experiences and accelerating business growth worldwide. Regular chicken nugget or spicy?Ive always liked the regular. We make a significant investment each year in marketing. Chris is responsible for driving McDonalds growth strategy, Accelerating the Arches, and ensuring that the Companys values are embedded throughout the System as the filter through which all our business decisions are made, bringing its corporate purpose to feed and foster community to life. Leadership McDonald's adjusts to its new leadership New CEO Chris Kempczinski and Chairman Enrique Hernandez held a town hall meeting with employees Wednesday while the new U.S. leader meets with franchisees. Bethany Tate Cornell joined McDonalds in November 2020 as Sr. Vice President - Chief Learning and Development Officer, leading the talent development strategy for McDonalds internal global workforce and corporate owned restaurants. Executive vice president, growth initiatives Photograph: Jerritt Clark/Getty Images for McDonalds. In this role, he worked closely with our business leaders and franchisees to identify innovative new ideas and best practices to accelerate system growth. So you just have to accept the unpredictability and risk as part of the bargain to be a relevant brand today. Theres a whole bunch of other areas that arent as relevant to us where we shouldnt be lending our voice. Were putting ideas out there and getting consumer feedback all the timewere in constant iteration mode. In a press release, McDonalds said Easterbrook, who had been CEO since 2015, violated company policy and demonstrated poor judgment involving a recent consensual relationship with an employee.. He builds great teams. Morgan was named to the Forbes Worlds Most Influential CMOs list for two consecutive years, rising to #6 worldwide in 2021. After 65 years of doing this, we still find ways to actually make the product just a little bit better. Prior to PepsiCo, Jon spent the majority of his career at Disney/ABC, traveling the world as the Executive Producer on some of the most influential news programs, including World News Tonight and This Week, winning numerous Emmy Awards for groundbreaking coverage. Do you see your delivery model changing in the near future? Manu began his career at McDonalds in 2001 as a Field Service Consultant in Belgium. Michael Hsu, Mr. Kempczinskis former boss at Kraft Foods, now Chairman and CEO of Kimberly-Clark, saw the way in which these character traits, coupled with his deep understanding of consumer behavior, drove strong business performance. In this role, he was responsible for leading global strategic planning and was instrumental in the rapid scaling of McDelivery from a $1 billion business to more than $4 billion in 3 years. We also need to be operating in the social-media space much more dynamically. What are your plans in each of those areas? As Vice President, Strategic Alignment and Chief of Staff for the Office of the CEO, Mark works closely with McDonalds senior leaders to drive the brands most significant strategies and accelerate growth across 39,000 restaurants in more than 100 countries. When I started my career, 30 years ago, marketing was typically well develop a campaign and run it for a full year, then well think about it again in a year. But now were in an always-on marketing environment, driven largely by social media. Ive always liked the regular. fries? Were building on our strong foundations to ensure we have long-term success. From 2015 to 2019, Manu served as Managing Director in the Netherlands, during which the region generated significant growth in sales, guest counts, Operating Income and Owner Operator Cash Flow. He also received an MBA from Webster University. Are there particular mentors or heroes whose words or examples have helped guide you this past year? All Rights Reserved. Essentially, its a new cooking procedure in the restaurants that allows us to cook a hotter, juicier burger every time. Im a Filet-O-Fish-no-tartar-double-ketchup guy. Home; Categories. By Philip Delves Broughton She serves as Vice Chair on the board of Ronald McDonald House Charities of Chicagoland & Northwest Indiana and is an Executive Committee member. Project leader and consultant She has also served as the US Global Womens Leadership Network Co-Vice Chair. According to Forbes magazine, his total net worth equates to a whopping figure of $2.8 Billion dollars as of March 2013 (Fontevecchia, 2013). Executive Vice President and Chief Customer Officer, Executive Vice President and Global Chief People Officer, Executive Vice President and Global Chief Impact Officer, Executive Vice President and Global Chief Supply Chain Officer, Vice President, Strategic Alignment and Chief of Staff, Office of the CEO, Senior Executive Vice President, Strategic Initiatives, Ian Borden Prior to joining McDonalds, Emilee was Vice President of Change & Culture at CNA Financial Corporation, where she focused on advancing new go-to-market business strategies, organizational restructuring, implementing a new HRIS, leading the design and move of a new headquarters location, and establishing a new leadership model in line with the purpose and values. She currently serves on GreenBiz Groups GreenFin Advisory Board and the First Movers Advisory Board for the Aspen Institutes Business & Society Program. Voice recognition could be one area to do that. In July, in response to the killing of George Floyd, McDonalds posted a video titled, They were one of us. How do you view the responsibility of brands such as McDonalds to take a stand on social issues?It all connects to what you stand for as a company. As the leader of McDonald's USA, Kempczinski participated in a lot of the decisions that fueled the company's turnaround. In following that example, Ive tried to not put a lot of corporate spin and polish on stuff, but to just speak in a pretty open, honest way about how I see things. Throughout his McDonalds career, he has achieved exceptional results by resetting the fundamentals of the business, focusing on operational excellence and ensuring strong collaboration and engagement with franchisees and DL partners. Most recently, Ian served as President, International, overseeing International Operated Markets (IOM) all wholly-owned markets outside of the U.S. and International Developmental Licensed (IDL) markets the more than 80 markets in which McDonalds has licensed its franchising rights to strategic partners. Whats this we hear about changes to your iconic burgers? McDonald's U.S. leadership team draws from a proud history and set of values that made the company an icon of American business. In Europe, dine-in was 65 percent of our business in some markets; it might be less postpandemic. (201415), Senior vice president, US grocery Vice President, Chief Diversity, Equity, & Inclusion Officer, Michael Gonda What do we know? What are your values? This is who we are. From there, he moved on to roles of increasing scope and responsibilities that included regional and international leadership such as Vice President & General Manager of the Indianapolis Region and Managing Director, McDonalds Korea. Amid all else thats going on, you recently launched a purpose to feed and foster communities? In Australia, we provided consumer staples; people could go to their local McDonalds to get things like bread, milk, and butter. Prior to that, he led the International Developmental Licensed Markets, where he was responsible for 46 developmental licensees (DLs) across more than 80 markets around the world, including Brazil, China, India and Philippines, which continue to represent the majority of McDonalds new restaurant growth globally. In this role she was accountable for all external reporting and SEC compliance, accounting technical guidance and accounting policies. I wanted to step back and just think about where we could actually make a difference. Chris Kempczinski is CEO of McDonalds. If you have the golden arches outside your door, youre serving the core menu. To manage that risk, though, you have to make sure your creative teams are nimble. We think we have an obligation to speak out on those topics. new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], My very first impression of Chris, and a belief I continue to hold today, is that he is a true values-based leader. Chris joined McDonald's in 2015 as Executive Vice President, Strategy, Business Development and Innovation. Customers are seeking brands that reflect their values and the line between the corporate brand and the consumer-facing brand is blurring.. Said Mr. Kempczinski in the companys recent Investor Update: People expect more from corporations todaya truth that has taken on additional resonance during a year in which climate change, social justice, diversity and inclusion have driven the public conversation . And I feel good about what weve done. That is our primary responsibility, so we try to stay pretty focused. McKinsey: McDonalds has fared better than many other restaurant chains during the pandemic, thanks to your investments in what you call the 3 Ds: delivery, drive-thru, and digital. McKinsey_Website_Accessibility@mckinsey.com. We also put the onions actually on the grill as opposed to putting the onions on at the dressing table. Steve was at the company for 20 years. Were looking to innovate and actually make sure that were doing it better than anybody else. Chris Kempczinski had been at McDonald's less than five years when he was named president and CEO, in November 2019, rising to the top job after his predecessor was fired for violating company policy on personal conduct. Mark joined McDonalds in 2012 and most recently held the role of Vice President, Corporate Strategy & Global Delivery. On occasion I will do a Quarter Pounder. We did recognize three or four years ago that delivery was going to be a huge opportunity for us. Senior Vice President, Corporate Controller. With presence in nearly 40,000 local communities across 100+ countries, McDonalds is uniquely positioned to drive action in four key areas of focus: food quality and sourcing, our planet, community connection, and jobs, inclusion and empowerment. In this role, she has led several strategic initiatives; from the Future of Work - inclusive of the COVID-19 response and return to office for corporate staff to an HR Transformation to modernize service delivery and improve the employee experience. After a thorough investigation, the Board took decisive action, terminating Mr. Easterbrook and naming a new leader. Where do we have credibility to speak and stand behind our values and commitments? Chris Kempczinski: I admire how Amazon constantly talks about Day 1; I think thats a great orientation and mindset for us to have at McDonalds. She returned to the McFamily in 2022 to accelerate the next phase of the IOM segments growth, elevating our marketing and creative excellence while enhancing our crew and customer experience to unlock new growth opportunities in the IOMs. When youve built your business model on diversity and providing opportunities for everyone, and suddenly a human rights issue comes into the public discussion, it would have been a huge miss for us to not put our voice out there. I have a rotation of lunch items. She first joined McDonalds as Chief Marketing Officer for our UK business and Northern Europe. Mr. Hernandez was calling to ask if Mr. Kempczinski would take over the helm of McDonalds. Our purpose is to feed and foster communities, now more than ever. Some people feel that McDonalds ought to take a stance on other issues as well, such as fighting obesity and raising the minimum wage. She is passionate about accelerating growth through marketing with creative, future-led, consumer and data-driven insights. Rather, this was a moment to double down on what we stand for and make it clear that it applies to all of us equally. Join us in New York City and be a part of the story of how retail builds extraordinary careers. Gonda leads a team across corporate and U.S. communications, media relations, crisis communications and brand communications. The CED discussion series, Leadership in Challenging Times, interviews business leaders about the unprecedented . Bethany is a graduate of Indiana University of Pennsylvania (IUP) and Ithaca College, where she earned a Bachelor of Science degree in education and communications media and a Master of Science in corporate communications and instructional design. That also opens up a whole bunch of other opportunities for us. What are some of your boldest predictions for McDonalds over the next ten years? I focused on being a good listener to understand how people were feeling and what we could do to support them. Given your franchise model, how do you ensure during COVID-19 that restaurants can survive the short term and be in a position of strength for the long term?We were lucky in that McDonalds franchisees came into the pandemic in a very strong position. I did spend time up front providing a framework a list of five things to help guide those decisions: Were all in this together. And I might with that get either a cup of coffee or a small Diet Coke. A big learning for me was realizing that there is no such thing as overcommunicating. As Chief Marketing Officer for the Global Nutrition portfolio, she oversaw brand positioning and innovation for Quaker, Tropicana, Gatorade and Naked. Reminding people: Here are the values that have defined McDonalds over the years and, based on those values, heres why were going to make these decisions. And Kempczinski had been in the role for less than five months when COVID-19 shut down many of McDonalds 36,000-plus dining rooms around the world, sending the companys revenues plunging and generating high anxiety among employees and franchisees. Amys educational background includes a BA in Government and International Studies from the University of Notre Dame, a law degree from The John Marshall Law School, and an Executive MBA from Northwestern Universitys Kellogg School. Most recently at Boeing, Bethany was Vice President of Leadership, Learning and Organizational Capability (LLOC), where she was responsible for implementing the enterprise learning, culture transformation and workforce development strategies in support of Boeings business imperatives for 150K employees in 65 countries. Whats this we hear about changes to your iconic burgers?The adjustments were making are a series of small changes that add up to one big difference our customers really notice. It would have been so easy for him to dwell on all the horrible things that had happened to him over the decades. In the retail space, I have a lot of respect for how Walmart has engaged with their associates to address questions about their corporate brand. Now, we actually have to create some advantage there. I hope so. Weve seen our customer service scores go up across the globe. I didnt think we were getting enough out of that investment. And yet the menu varies from culture to culture, place to place. We have a big advantage with 40,000 restaurants. McDonalds was also recognized in Fast Companys 2021 Brands That Matter and as one of the most relevant consumer brands. . Evidence had emerged that McDonalds then-CEO, Steve Easterbrook, had violated company policy and undermined company values. The following are edited excerpts of their conversation. Mr. Kempczinski had barely warmed his chair in the job when the pandemic struck, closing restaurants around the world seemingly overnight. What I found over time was that it was an incredibly generous organization. Executive Vice President and Chief Financial Officer, Executive Vice President, Chief Legal Officer and Corporate Secretary, Executive Vice President and Global Chief Information Officer, Jill McDonald Im a product of the 90s. Prior to, at Kellogg, Brian established the companys global Digital Marketing foundation, which allowed Kellogg to build relationships with consumers in a targeted and personalized way, including the creation of its loyalty program Kellogg Family Rewards. Everybody recognizes the golden arches. This includes loyalty which is now in nearly 50 markets introducing new innovations like artificial intelligence and automated order taking, and modernizing data systems to move faster while improving the experience for customers and crew. Im hoping its going to stick around. Chris Kempczinski: The single most important thing I have to do as CEO is ensure that our brand continues to be relevant. We have our core menu: hamburger, cheeseburger, Big Mac, Quarter Pounder. Of Mr. Kempczinski, Mr. Kelly says, At college, we nicknamed him The Colonel given the similarity between his leadership qualities and those of Dukes legendary basketball coach. In the younger Mr. Kempczinski, Mr. Kelly also saw the tremendous energy and resilience that might have predicted his traveling the globe not only as a rising leader in business but as a serial runner of marathons far and wide. Paul has been a key member of the McDonalds team for 25 years and in that time has held a variety of leadership roles, always maintaining strong relationships with Franchisees and suppliers. Chris is responsible for driving McDonald's growth strategy, Accelerating the Arches, and ensuring that the Company's values are . [Many] decisions were left to the field and I think ultimately that proved to be quite successful for us.What is one misconception about retail that you would love to debunk for everyone? We call them the three Ds: Drive Thru, delivery, digital. She lives in Chicago with her husband and three children. Born in 1968 in Cincinnati, Ohio He also was an instructor and faculty administrator for the University of Phoenix for several years. They wantand expectMcDonalds to be a force for good. And under Mr. Kempczinskis leadership, McDonalds is committed to delivering on that expectationbeing defined not just by what they do, but how they do it. While overseeing these 29 European markets and their more than 1,750 restaurants, Jo established a new structure and team for the European organization, resulting in consistently strong sales results. Our franchisees were under significant financial stress; there was a lot of anxiety. I dont think we did enough to embrace how we are a part of culture, Mr. Kempczinski said in explaining the launch of the Travis Scott Meal, a wildly successful venture between McDonalds and the celebrated rapper. As President and CEO of McDonalds, Chris leads the millions of dedicated McFamily members who help create delicious, feel-good moments for everyone. Prior to joining McDonalds, Brian led enterprise technology teams at well-known brands and global businesses, including Kellogg Company, Mars, General Motors and Cardinal Health. Chris Kempczinski is one of the dynamic leaders on The List of People Shaping Retail's Future 2022 who will be celebrated at the NRF Foundation Honors. (200812), Director, corporate strategy and development Mark has also held roles in Global Insights, Global Menu Strategy, and US Strategy & Insights. As McDonalds Executive Vice President and Chief Customer Officer, Manu Steijaert leads the Customer Experience team focused on transforming how customers engage with the McDonalds Brand. So, credit to the team for getting on that one early. [3] In a (19972000), Serves as a trustee of Ronald McDonald House Charities, Eats McDonalds food five days a week; favorite menu items are Filet-O-Fish and the Vanilla Cone. It wasnt obvious where that complexity was, but now that weve discovered it, were committed to keeping our business simple. Sometimes, having the visibility of McDonalds can be a burden, can make for an easy target. Not any of the other sauces; just straight-up ketchup. Chris Kempczinski Leadership Style. In that same press release, McDonalds announced the companys new CEO was taking the reins immediately. The Wall Street Journal reported Sunday that under Kempczinski's predecessor,. When I came to McDonalds, that was probably one of the biggest risks for me. Throughout his tenure, Gonda has built and strengthened leadership platforms for the McDonalds executive team. Joe Erlinger is President of McDonalds USA, where he is responsible for the business operations of more than 14,000 McDonalds restaurants in the United States. Senior Vice President, Corporate Controller, Reggie Miller Chris Kempczinski, the CEO of McDonald's, is facing backlash for an allegedly "racist" text message he sent to Chicago Mayor Lori Lightfoot, blaming the parents of two murder victims for their . Thats a good thought exercise to be going through at this time. Any time youre in a crisis, you can get a little bit short-term focused. Her team leverages the scale of $50 billion spend in food, packaging, logistics, toys, technology, equipment and other services while driving safety, quality and sustainability leadership in the industry. Corporate Senior Vice President, International Operated Markets. During his time as CFO, the company increased systemwide sales by over 25% to more than $100 billion, increased the number of restaurants worldwide by more than 10% to nearly 40,000 restaurants, and returned over $50 billion to shareholders through dividends and share repurchases. Integrity, and doing whats right, is at the core of who he is and how he thinks.. Finally, I went to Duke and Im a big Duke basketball fan. Executive Vice President and Chief Customer Officer. In just four years, he had clearly made a mark. In our top markets, our drive-thru service times are now about 30 seconds faster than they were two years ago. In my experience, you piece together these lessons from different leaders and ultimately they define your own leadership style. He has been with McDonald's Corporation since 2015 and is in his second year as president and CEO. Were making sure that were continuing to offer a better experience on these than anybody else. Hed come to McDonalds in 2015 after holding top management positions at Kraft Foods and PepsiCo. Chris Kempczinski: Its definitely been an unusual onboarding into this role. In addition to serving on the McDonalds Board of Directors, he is also a trustee of Ronald McDonald House Charities.
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