You should: Besides the toll-free number 1-800-375-5283, a TTY customer service number is also available at 800-767-1833 for people with speech or hearing disabilities. Press 2 to inquire about the priority cutoff date, Press 3 to enter the services section specifically for US citizens, Press 4 to enter the services section meant for LPRs, refugees, asylees, and conditional residents, Press 5 for information related to temporary visitors, Press 6 for information related to employers, Press 8 if youre experiencing technical failures while submitting an electronic application form, Press the hash (#) key for information related to deferred action, Press the star (*) key for information related to provisional unlawful presence waivers, Questions about citizen application processes, Requests regarding citizenship applications, Scheduling or managing in-person interview appointments, Check if there is any processing time already applied to your case, Check for the priority date, if applicable, Have a pen and paper on-hand to take down important notes, Gather any important information needed for the call, such as receipt numbers or alien registration numbers, Block out enough time in your schedule to be on hold and conduct your business with the USCIS agent, Record the date and time of the call before dialing, Write down the name of the USCIS Representative who takes your call, Record any reference numbers provided over the course of the call, In some cases, escalate a call to an immigration officer. Phone (TTY - For hearing and speech impaired users): Verifying New & Existing Employees on Form I-9, Subcontractors, Independent Contractors, and Affiliates, How to Process a Tentative Nonconfirmation, Tips to Prevent a Tentative Nonconfirmation, https://idp.uscis.gov/forgot-password/user-id. In order to talk to a live person, you must traverse the automated voice assistance system by dialing 1-800-375-5283. Track Your Case Close All Open All Online Account Online Tools Get Information Live Assistance In-person Services USCIS Contact Center Tip Sheet Share Feedback with USCIS Close All Open All Last Reviewed/Updated: 12/06/2022 Official websites use .gov Un candado ( A locked padlock ) o https://significa que usted se conect de forma segura a un sitio web .gov. Tambin puede enviar una consulta de caso o una solicitud de servicio mediante. Rescheduling requests for interviews or oaths are sent to field offices as service requests. An official website of the U.S. Department of Homeland Security. Sign up A .gov website belongs to an official government organization in the United States. Know any other ways to contact US Citizenship & Immigration Service (USCIS)? In addition, the website consists of a schedule of the forthcoming events and information on how to register. If USCIS is unable to reach the individual after the second attempt, the USCIS Contact Center will send an email stating that the agency tried to reach them and instructs them to call back or use other tools. Los tiempos de espera del Centro de Contacto de USCIS han aumentado por varias razones, incluida la disminucin de los niveles de personal, algo que USCIS trabaja activamente para mejorar. We use cookies to ensure that we give you the best experience on our website. Reply . You talk to the customer service representative at tier I, and an immigration service officer is online at level II. Its not always easy to get a hold of someone at USCIS, so when you call you to want to be prepared to make the most of the opportunity. Secure .gov websites use HTTPS Citizenship And Immigration Services Ombudsman, This page was not helpful because the content. We are available Monday through Friday, from 8 a.m. to 8 p.m. Eastern time, except when the federal government is closed. Ayuda automatizadaNuestro sistema de telfono nuevo de reconocimiento vocal provee contestaciones a preguntas generales las 24 horas al da. Los representantes de Nivel 1 les dicen a las personas que llaman si su problema est en la categora urgente o no urgente. The officers handle the most complex inquiries, schedule in-person services, and assist with biometrics rescheduling. Read more on ourImmigration Relief in Unforeseen Circumstancespage. Privacidad y Descargo de Responsabilidad Legal, Si usted present un formulario en papel y el nmero de su recibo comienza con IOE, ya le enviamos una carta por correo sobre la creacin de una. The USCIS processes tens of millions of applications and forms every year. A .gov website belongs to an official government organization in the United States. secure websites. The USCIS Contact Center wait times have increased due to a number of reasons, including decreased staffing levels, something USCIS is actively working to address. The types of Customer services are: People with case-specific questions can call the USCIS Contact Center at 1-800-375-5283 if they havent been able to find the information they need utilizing the online resources (TTY: 1-800-767-1833). Check your email and text messages for these notices as it will help you prepare for your call back. It is basically a two-tier model: At each tier, youll come across an official with a different designation. Before you call the USCIS customer service number, its worthwhile to have a good understanding of how the USCIS Contact Center operates. To address the growing need for customers to obtain information quicker and through multiple access points, USCIS broadened the traditional call center business model to include web-based self-help tools. myUSCIS provides a personalized account to help you navigate the immigration process. PURPOSE: The primary purpose for completing is to respond to your request for assistance with an immigration benefit application, petition, and document. On myUSCIS, you will find: Up-to-date information about the application process for immigration benefits; Tools to help you prepare for filing and help finding citizenship preparation classes; and Information to help explore your immigration options. Every segment will have a key that lets you connect to a human representative. Call the USCIS Contact Center. The National Customer Service Center (NCSC) was created to help manage this customer service volume. Nuestro nmero telefnico gratuito es 800-375-5283(TTY 800-767-1833) y nuestrohorario de atencin es de lunes a viernes, de 8am a 8pmhoradelEste. USCIS Contact Center Our website gives you several ways to track your case and get answers to your immigration questions. Citizenship and Immigration Services (USCIS). Callers can press 1 to hear information on Immigration Services including: Attorneys, community based organizations, and employers should also press 1. In that case, USCIS will not be able to provide you with an update by email. Use our self-service tools to learn about eligibility, our filing fees, and to study for and take the English and civics practice test. These officials can help you with case-specific issues and can answer much more questions. If you are outside the United States, contact your local embassy or consulate. An official website of the U.S. Department of Homeland Security, An official website of the United States government, To protect your privacy, please do not include any personal information in your feedback. Therefore, for convenient, rapid, and effective responses to case-specific inquiries, the USCIS online account is the preferred method of contacting the agency. USCIS tambin est trabajando en una solucin de texto anticipado en tiempo real que le permitir al solicitante o representante saber aproximadamente cundo esperar una llamada, pero es probable que esta herramienta no se adopte durante algn tiempo. They cannot personally take calls from every single person. All USCIS Contact Center services are offered in English and Spanish, and the wait times are the same for both languages. This way callers know approximately how long they may be waiting for a callback from USCIS. A lock ( A locked padlock ) or https:// means you've safely connected to the .gov website. Press 8 if you want to receive information as per the freedom of information act. Keep track of any relevant numbers given throughout the conversation. If you have any other questions, please visit the USCIS Contact Center. Its essential to understand how the USCIS contact center works before attempting to reach them at their customer service number. Share sensitive information only on official, secure websites. Official websites use .gov For any other inquiries that cannot be resolved through online tools and truly require live assistance. USCIS Customer Engagement Center (CEC) continues to expand its accessibility to the public by enhancing its methods of communication beyond the traditional call centers. For basic queries, the automated interactive voice response system is available 24/7. Looking for U.S. government information and services? Las personas que llaman pueden utilizar su propio intrprete. Email: E-Verify EmployerAgent@uscis.dhs.gov. Check out ouronline filing video. Getting an appointment, however, is up to the field office where the appointment is sought, not the USCIS Contact Center. Official websites use .gov Si la solicitud est relacionada con una cita urgente, ser revisada por el personal del Nivel 2. You should receive a receipt notice within 30 days after filing at a Service Center or 30 days after filing at a Lockbox. The best time to call is early in the week and early in the day. Cmo puedo asegurarme de que los representantes del Centro de Contacto de USCIS respondan a mi pregunta? Official websites use .gov After-hours callers will be given an email address they may use to get help from USCIS. Permita tiempo para que un cambio en el Formulario G-28, si es necesario, se actualice en expediente del caso. But they cannot answer specific questions about a case or provide legal help. USCIS does not provide a general facsimile (fax) number. A lock ( A locked padlock ) or https:// means you've safely connected to the .gov website. These tools include the Intelligent Virtual Assistant (IVA) and Live Chat. Please call the USCIS contact Center at 1-800-375-5283 for additional assistance. Our website gives you several ways to track your case and get answers to your immigration questions. For users with hearing and speech impairment, TTY phone is available 8:00 a.m. to 8:00 p.m. Eastern time. A .gov website belongs to an official government organization in the United States. USCIS Contact Service Center Saturday Hours. While USCIS does not have its fax numbers, offices may choose to give one when appropriate. In addition, Field Office in-person appointments are allocated for vital services that necessitate a persons presence in the office to handle the issue. Help the USCIS IVR menu options led me to a dead end. Cmo puedo asegurarme de que me devuelvan la llamada? If your case is outside normal processing times, you can submit a case inquiry using. May 19, 2017. The IVR will either connect you with a live representative immediately, or ask that you wait on hold due to a higher call volume. Esta tarea administrativa se est demorando ms que en el pasado. The USCIS offers multiple ways through which you can get in touch with them for any kind of help. Check the status of multiple cases and inquiries that you may have submitted to USCIS You wait 20 mins and enter your case number. Secure .gov websites use HTTPS After the wait is over, youll be connected with a tier I officer called the customer service representative. Check for current office closure, COVID information and office location prior to visiting one of our offices. In those instances where self-service is available, the IVR will not present an option for a caller to reach live service. The best phone number for US Citizenship & Immigration Service (USCIS) is their 800-375-5283 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. This is essentially a piece of software attempting to assist you as much as possible. Las citas de servicios biomtricos se programan automticamente. Press 1 for the English language. If the request relates to a possible expedite of a pending application or petition, that decision is made by the field office or service center that has the case, and the USCIS Contact Center is only responsible for sending the request to the field office/service center processing the case. Official websites use .gov De esta manera, las personas que llaman saben aproximadamente en cunto tiempo pueden esperar que USCIS les devuelva una llamada. However, some of the content may still be useful, so we have archived the page. Comparta informacin sensible slo en sitios web oficiales y seguros. Q15. Ayuda: Las opciones del men del IVR de USCIS no me dan ms alternativas. Our toll free number is 800-375-5283(TTY 800-767-1833) and our hours of operationare Monday to Friday, 8am to 8pm Eastern. For additional information, please see the news release. To request an expedited appointment, applicants should call the USCIS Contact Center at 800-375-5283 (TTY 800-767-1833). The USCIS Contact Center will try more than one contact number. Please use this form only for questions about your account password or unlocking your account. USCIS Customer Service Number and How to Reach Them? How Do You Talk to a Live Person at USCIS? Also, sign up for Case Status Online to: . Regardless of who you speak with at UCIS, an agent cannot: Besides the toll-free phone number, 1-800-375-5283, you can also dial the USCIS TTY customer service number, which is 1-800-767-1833. Call free via webDon't waste minutes. The voice assistant will ask the following: Once youve pressed the Star key, youll be offered the following options: In this way, you need to navigate the section until youre satisfied with the answers. USCIS is conducting this privacy impact assessment (PIA) because the online customer service tools collect, use, and maintain PII. An official website of the U.S. Department of Homeland Security, An official website of the United States government, To protect your privacy, please do not include any personal information in your feedback. Therefore, they have this system in place. Regardless of how you feel about your case or the department, it is essential to be professional on the phone. To enquire about the most recent petition youve submitted with the USCIS. Do not bring to the appointment any scissors, flammable liquids (including aerosol sprays and bottles of perfume), knives, nail clippers, tweezers and other sharp objects. Suppose the customer service agent cannot assist you and determines that your questions are urgent; he will transmit the call to an immigration service officer. The redesignation will allow eligible individuals who have continuously resided in the United States since Jan. 11, 2023 to obtain TPS. Emma can answer general questions regarding immigration services and benefits and direct visitors to a comprehensive website. Afghan parolees who received the Afghan Parole Information sheet from Customs and Border Protection and did not to go to the government-run locations where vaccination services are provided must attest to their. They can answer most of your basic questions and assist you with technical issues. Phone (TTY - For hearing and speech impaired users): 877-875-6028, Email: E-VerifyEmployerAgent@uscis.dhs.gov. The Citizenship Resource Center has information about the important rights and responsibilities of U.S. citizenship, the naturalization process, and how to prepare for the test. I need to expedite my case. Secretary of Homeland Security Alejandro N. Mayorkas announced an extension of Temporary Protected Status for Somalia for 18 months, from March 18, 2023, through Sept. 17, 2024, and a redesignation of the country for TPS. Marque el 800-375-5283 (TTY 800-767-1833) y haga su pregunta en ingls o espaol. Every section will offer a key that would allow you to connect to a human representative. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Our mission is to make a difference in the lives of our Desi immigrants. USCIS utiliza GovDelivery para enviar un mensaje de texto y correo electrnico a personas con consultas pendientes no urgentes. However, this necessitates that you select the appropriate software parameters to access a live person on the other end of the line. IER accepts telephone calls and emails in any language, and has interpreters and translators available to assist. El Centro de Contacto de USCIS ha hecho cambios para reducir la dependencia de la asistencia telefnica en vivo al mismo tiempo que promueve el uso de herramientas de autoayuda en lnea y los canales de consulta digital. A lock ( They can also gather data on outstanding and resolved cases and information on in-office appointments. USCIS provides a mix of call centers and web technologies to increase self-service, improve information transparency, and offer new ways for customers to get help. View your case history and upcoming case activities, . or https:// means youve safely connected to the .gov website. Receive automatic case status updates by email or text message, . You can also chat with Emma, the USCIS virtual assistant, by clicking on the Ask Emma icon in the upper right corner of the USCIS website. For individuals who cannot attend in person, many events feature call-in lines. (LockA locked padlock) In addition, diverse USCIS processes may require specialized mailing addresses, as appropriate. How can I make sure I dont miss a return call? Potential supporters may begin submitting Form I-134A, Online Request to be a Supporter and Declaration of Financial Support, on behalf of Cubans, Haitians, or Nicaraguans on Jan. 6, 2023. Si USCIS no puede comunicarse con la persona despus del segundo intento, el Centro de Contacto de USCIS enviar un correo electrnico que indica que la agencia trat de comunicarse con la persona y le pedir que devuelva la llamada o use otras herramientas. You can get in touch on their social media handles. If you know of anyone selling an appointment, call the USCIS Contact Center at (800) 375-5283. Filing a form online is easier and faster than paper filing. United States Citizenship and Immigration Services. If you need more information about the naturalization process and you live in the continental United States, you may call Customer Service at no charge (1-800-375- 5283) for help. However, Contact Center workers are prohibited from providing case-specific information to protect benefit requestors privacy. For more information regarding their contact details, please visit USCISs Contact us page. On Jan. 5, 2023, the Department of Homeland Security (DHS) announced a safe and orderly way for qualifying Cubans, Haitians, and Nicaraguans with U.S.-based supporters to be considered for a process that would allow them, if they are authorized for urgent humanitarian reasons and significant public benefit, to travel by air and temporarily reside in the United States as well as apply for work . Only the people who need to attend should come. USCIS is limiting live assistance through the USCIS Contact Center to better assist those who require live assistance. A .gov website belongs to an official government organization in the United States. El volumen de llamadas es mayor los lunes y tiende a disminuir durante la semana. Proporcione su nmero de telfono celular y su nmero de oficina. View case status online using your receipt number, which can be found on notices that you may have received from USCIS. Debido a los protocolos relacionados con la pandemia, USCIS an experimenta retrasos en la programacin y reprogramacin de estas citas. Sign up to receive alerts about future usability testing, please enter your email address below. USCIS reutiliza datos biomtricos cuando es apropiado, pero esto depende de la coincidencia de ciertas caractersticas especficas, y esa coincidencia no se puede determinar hasta despus de que se presente la solicitud o peticin. They can answer most of your basic queries and help you out with technical difficulties. Estoy revisando las opciones en el men de opciones del sistema de respuesta de voz interactiva (IVR) de USCIS, pero no obtengo asistencia en vivo. Call USCIS 1-800-375-5283 A lock ( A locked padlock ) or https:// means you've safely connected to the .gov website. La oficina local debe entonces tomar la decisin. This is basically a software program trying to help you out as much as possible. Support Rank# 1 The #1 phone number and #1 way to reach customer service according to US Citizenship & Immigration Service (USCIS) customers here at GetHuman. Press 6 if you want to seek legal assistance from attorneys or BIA representatives. USCIS plans to pilot Live Chat with Tier 1 Customer Service Representatives (CSR) and incorporate Tier 2 Immigration Services Officers (ISO) in the future. There are certain fixed hours within which you need to call. Contact Us 1.800.375.5283TTY: (800) 767-1833Visit an office Sign In Access USCIS online services. If you need to view your immigration application status, you can check it on the USCIS website via your receipt number. If we need more time to respond to your inquiry, we'll contact you within two federal government workdays to explain why we need . Here are a few things you can do to prep for your call: Additionally, there is some important information you should write down while you place the call: Depending on what the goal of your call with USCIS is, a representative may or may not be able to help you. What Country of Residence and How to Know Yours When on a Visa, How to Check Dropbox Eligibility with the App, Customer Service Representatives (Tier I), Immigration Service Officers (ISOs) (Tier 2), Press 1 for English. Press 1 request a copy of the USCIS guide to naturalization. Secure .gov websites use HTTPS Contact Us 1.800.375.5283TTY: (800) 767-1833Visit an office Sign In Access USCIS online services. Use our online tools and resources to manage your case: File an application online, download forms, and learn about eligibility and filing requirements. We have many resources to help you achieve your goals. If you want the answer to the question, press 2 as well. On the Stilt Blog, I write about the complex topics like finance, immigration, and technology to help immigrants make the most of their lives in the U.S. Our content and brand have been featured in Forbes, TechCrunch, VentureBeat, and more. Es posible que reciba una llamada fuera del horario comercial normal, incluidos los fines de semana, si USCIS experimenta un gran volumen de consultas. This does not mean that there is a problem with your case. What else can I do in my online account to use self-service and not have to call the USCIS Contact Center? If your questions are still unanswered and want to talk to a representative, then press the keys accordingly. And phone conversation with a live person is one of them. Un sitio web .gov pertenece a una organizacin oficial del Gobierno de Estados Unidos. DISCLOSURE: Furnishing this information is voluntary.
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