subflow (flow designer) are being called without their inputs, and are failing later on in the flow with "value of field record is not a GlideRecord" So, let us examine our incidents object in the debugger now that we have executed the .next() command and loaded the first matching result for our query. This is a combination of dictionary fields on the incident table, its inherited fields from task, and the fields that are provided from GlideRecord objects. The above is by no means a complete list of how you can get the managers name, department, phone, and title. The Script: var inc = new GlideRecord ("incident"); inc.addEncodedQuery ("priority=1^ORpriority=2 . It's worth noting that this function returns more than just the values of a record, but all of the information to render a form. // var obj = getGrObject(grIncident, ["sys_id", "caller_id", "description"]); // "value": "1c741bd70b2322007518478d83673af3". var approver = new GlideRecord(sys_user); approver.addQuery(sys_id, current.requested_for); But this is not working. A standard GlideRecord query follows this format. Add the following script in the Script editor: The code above should be documented well enough to understand, but it should be called out that creating a new conversation via the sn_connect.Conversation.create function does not return a GlideRecord object or Sys ID. *Fantastic* posting, Mark! It saved me huge amount of time which I may have spent looking through the Service-Now Wiki pages. A GlideRecord contains both records and fields. in a script action (parm2 = sys_id of an inc and parm1 = display value of an assignment group), I have: var outage = new GlideRecord(incident); This will print out the following sys_ids, of the users. But David, can't I just use JSON.stringify directly on a GlideRecord? Save my name, email, and website in this browser for the next time I comment. In the Flow execution details all of this seems to work, but you can't retrieve the . How search works: Punctuation and capital letters are ignored. Did you ever determine a way to do it. ServiceNow Flow Designer: Build a Connect Chat Action. gr.addQuery('state', 'IN', '1,2'); var qc = current.addQuery(B) it will return one record, because a get statement is used. Alter and reuse these scripts found in this post for your ServiceNow implementation. GlideClassElement is the glide class sub-element that we need to set for GlideRecord, GlideForm, etc. This sys_id value, is the value of the record on the related table. You can pass this to an action and to the Script step. Dont know if its still relevant, but I had the same issue. Hopefully some of the content here helps you to get going a little bit faster. http://www.snc-blog.com/2012/10/22/temporarily-circumventing-business-rules-to-update-work-notes/, Hopefully this is helping you out? The Element API allows us to do things like getting values and not just pointers to values which can and will likely change when a .next() is executed. If I want to do something where a lot of delays are employed, it is my go to tool. We'll set up the following input and output variables for the script step, and map them to the corresponding action inputs / outputs: Finally, we can get to the meat of the action where we will work with the Conversation API to send messages to users. If you are doing an update statement in your script, it is good to be extra careful. The code uses the INSTANCEOF operator to query for those records. Ive found it helpful to use AddEncodedQuery to manage those types of complex queries more easily. If you've worked with the ServiceNow Service Portal before, you've likely seen this line of code in a number of widgets: This does something similar to my script above, and returns a plain object with the information about the fields. I think the current starter includes 500k transactions. Glide classes are divided into two further categories: client-side and server-side. Another nice addition to this list would be applyEncodedQuery Flow designer is free until you look at integrations. Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. There are some queries that doesnt seem to be in this post which is very nice to have. Im not that familiar with Salesforce & Rightnow so I couldnt say how Service-now compares. The example shown on the right will get all records where the short_description field starts with the text 'Error'. Andrew Albury-Dor let me know about this one, and how you can specify the fields that you want to return. Automate any processfrom simple productivity to complex transformationin a no-code, environment. Idoubt if theres a single concept in Service-now that is more valuable to understand than how to use GlideRecord methods to query, insert, update, and delete records in your system. current.addQuery(A) Hopefully, this gives you some information and more importantly the tools and knowledge to learn the APIs and probe the depths of GlideRecord. This is configurable in ServiceNow at the dictionary level. Scripting around dates and time in ServiceNow has caused every ServiceNow Engineer some pain at a certain point. You can also query for a specific field/value pair. I found it on the SNBlog, the author is Stefan Bohncke. The setLimit statement helps performance, because only one record is returned with the query. We cant directly enumerate over these GlideRecord objects, but under the hood, ServiceNow is doing so. Use addQuery(YOURENCODEDQUERYHERE) instead. You can do this by right-clicking the gray form header, and going to down to Show XML, which will pop up the XML of the current record in a new window. What Are Global And Custom Scopes In ServiceNow? Ive tried both and have listed the results of each below. Getting the elements and inspecting them is useful. SN seems to be all scripting from the get go with limited use of GUIs for configuration. This is just one simple example, but the concepts extend to the entire ServiceNow platform. You might check out these forum links for some more information about SNC scripting basics. Hi Shilpa, All explanations and examples are easy to follow. Anytime you see a reference field on a form, you need to know that the true value of that field is a sys_id in ServiceNow. You can use similar GildeRecord scripts on the client side, except you should enclose them in a GlideAjax Query. Anytime you see a reference field on a form, you need to know that the true value of that , Want to get better at ServiceNow? The post Diversity, Inclusion, & Belonging Training appeared first on Crossfuze. This is good if you just want to find one record, however the query would have returned seven items, which isn't completely efficent. But when you DONT use, getDisplayValue() on the reference field, youll just print out the sys_id of the related record. New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. gr.setUseEngines(false); //Do not evaluate data policies. }. See the GlideRecord API reference for a complete list of methods. I end up having to write scripts to check things that should be check-able in an IF. If you want to get the display value of a field, you can add $DISPLAY to the end of a field name. GlideRecord To start the new year, I want to dive into the depths of the GlideRecord object and how this information can make you a better developer. You can also use Copy Query to help figure out your encoded query content which is helpful. With connect chat messages, analysts can be notified once something is finished while they work through other tasks, without being bombarded with email or SMS notifications. Which is usually not super helpful, especially if youre trying to add a comment or send an email, and want the users full name instead. Thanks for the suggestions, caller_id. The examples are in no specific order - so just ctrl+f or cmd+f and search to find what you need! For information about GlideRecordSecure, which is a class inherited from GlideRecord that performs the same functions as GlideRecord, and also enforces ACLs, see the . As you step through the lines, you can watch what the debugger has for the incidents object. As a quick reminder, the script debugger can only be used in a synchronous script that is run in the current users session. One thing I think this lacks is the, http://wiki.servicenow.com/index.php?title=Inserting/Updating_GlideRecord_with_References. I prefer the last entry for how quickly and clearly the script is understood. Field must be equal to or less than the value supplied. Cost wise, IH is not the most expensive ServiceNow thing you'll ever buy (it's surprisingly affordable) and potentially pays for itself in savings. Heres how to get the current date and time in ServiceNow. To set a value in the field, setValue(name, value) comes into play. Powered by Hugo, Podcast: Break Point - Higher Ed with Nia McCash, Podcast: Break Point - 2022 Year End Review, Podcast: Break Point - Data Governance with Kasthuri Nagappan and Sameer Kumar Pandey - Part 2, Developer MVP Content Spotlight for December, Podcast: Break Point - Data Governance with Kasthuri Nagappan and Sameer Kumar Pandey - Part 1, Preparing for Developer MVP 2023 - Apply Now. Reddit and its partners use cookies and similar technologies to provide you with a better experience. example: I would like the below code to result in the display name for the requested_by and not the sys_id used to reference the user table. Blog entries on performance and building queries will be coming out in the future. Here is an example on how to avoid this: If you are doing an delete statement in your script, it is good to be extra careful. Known synonyms are applied. To really understand this, consider the following 2 examples. Is there a way to get the display value from a SYS ID returned in a query? addQuery('short_description', 'ENDSWITH', 'Error'); Field must contain the value supplied anywhere in the field. The .next() moves us forward to the next returned result. I usually use the addEncocdedQuery method when dealing with date queries. Important Note: Always run GlideRecord statements in a development instance first and make sure they work correctly before using in production! Note: An Integration Hub subscription is required to enable integration features such as running a Script step on a MID Server. Additionally, it helps remove any typos and need to verify all the field dictionary names. If you do a direct: managers.push(incidents.caller_id.manager.name); you will end up with multiple entries of the same name in your array. Thanks for this great resource} That is why a business rule is the method of choice for our examples. Whether you're a new admin or a seasoned consultant, you're guaranteed to find quality solutions that will aid you in your ServiceNow journey! So if I had a URL that looked like this Hey Peter, this question is probably better suited for ServiceNow support or the ServiceNow community. Apparantly this is normal behaviour when using setWorkflow(false), the work_notes wont be updated. It appears to be down. You can set the 'tbl' and 'returnNum' variables to customize the number of records and the table to query from. The most relevant topics (based on weighting and matching to search terms) are listed first in search results. There are a couple more examples that I could probably share though. Thankfully getTable(), isValidRecord(), getEncodedQuery(), and more exist for us to interact with unknown GlideRecord objects. New in the Paris release of ServiceNow is a new class called GlideQuery. ", // If a list of fields has not been provided, use all fields, // getElements returns a Java array. Basic GlideRecord query In this piece, we will attempt to discuss the basic steps in creating a custom action in Flow Designer. gr.query(); while(gr.next()){ I definitely do not want to trigger other business rules after this update, so im not sure whats happening here. Glide class works hand in hand with ServiceNow to use databases and perform operations on the UI objects and pages. value is the new value that we want to set. E.g. // no Conversation Sys ID passed, start a new conversation, // 2. Im not sure why exactly its not working as expected in your case. Skip to page content. There is. In the first action, we will specify the User, Subject, and Body arguments: Then, in the second instances of the Connect Chat - Send Message action, we only need to provide the Conversation Sys ID (found in the outputs of the first call to the action), as well as the Body: Finally, we can optionally add a short wait between the 2 messages. Every table can have one field/column that is display=true, which will show when its being referenced by a reference field. Method or in general, discussion of how to update reference fields (or insert new references). Great to have all of these listed together thanks! Written with by the Developer Program team, Application Development The GlideRecord class is the way to interact with the ServiceNow database from a script. // fields = a string array of fields to include in the object from the glide record. newArray2.push(gr.number); Until we have executed our first .next() we are pointing right before our first returned record result. At first, you will see that it is undefined until we execute the incidents.query() line where it becomes an empty incident GlideRecord object and a pointer to just before the first results. Could someone help me with a ui policy task, it's easy Planning to create a dashboard, should be done in which Press J to jump to the feed. the conditions to be (A and B) or (C and D) or (E and F) and found I have corrected the query. Could you show us the script you used so we could take a look at it. name is the title of the field that we want to update. There are quite a few functions that are available on these GlideRecord Elements that you can utilize to interact with those objects. ServiceNow Developer Blog I cant think of a scenario where a non reference field type would ever been associated to using getDisplayValue() in a script. We will utilize a variety of tools to expose the details of GlideRecord under . This just showcases the benefit and ease of using the encoded query as a shortcut. var caller = current. You did such an amazing job. To listen and watch more detail about GlideRecord you can watch Community MVP Steven Bell on the ServiceNow Community YouTube. To just print the current date and time in a single method, use: Alternative to the GlideDateTime() class, you can use the JavaScript Date() object, which has more methods to retrieve helpful information from. An easy way to identify the encoded query string to use is to create a filter or a module with the query parameters you want to use, and then hover over the link or breadcrumb and look at the URL. Id prefer using an encoded query if possible. I tried your code to insert an incident record, it is inserting some 100 record when creating one record. There is a correct time and place for using both methods. Using an encoded query is often easier than multiple addQuery lines. If you are used to workflows, get ready to relearn a whole lot. var newArray = new Array(); 'getRefRecord' Query Shortcut (used to get a single GlideRecord referenced in a reference field) The 'getRefRecord' method can be used as a shortcut to query a record populated in a reference field on a record. This training provides our recruiters with tools and strategies to improve our diversity and inclusion efforts. addQuery('sys_id', 'IN', '0331ddb40a0a3c0e40c83e9f7520f860,032ebb5a0a0a3c0e2e2204a495526dce'); Retrieves only records of a specified class for tables which are extended. GlideRecord - Scoped - deleteRecord | ServiceNow Developers GlideRecord - Scoped Scoped GlideRecord is used for database operations. The fields of your object are called GlideElements. In reference to the Or query is there any documentation about what a QueryCondition object is, and what its other functions are? Sign-up to get the latest news and update information from ServiceNow Guru! addQuery('short_description', 'DOES NOT CONTAIN', 'Error'); Field must contain the value supplied anywhere in the string provided. Available as an Action Designer action step. We have an array for the managers names which will demonstrate a common error many newer devs fall into when looping over the results and trying to place the results into an array. In the inputs section of the flow action, we will need a few things: The inputs screen should appear as follows after setting these up: The outputs screen should appear as follows after setting these up: Next, we will insert a Script Step into the action, and name it Send Message. Then I know for sure I have the right query string. So I created an addEncodedQuery() and it produced the correct data on the display list but any further filtering on the list is ignored. When youre scripting with reference fields and sys_ids, understanding how to use getDisplayValue() is incredibly useful. The example shown on the right will get all records where the short_description field contains the text 'Error' anywhere in the field. If you are not going to work directly with the returned result objects its much faster and better to use GlideAggregate when you only need a count. I'm seeing in Paris they have done a lot of work on it. This script is set up to return an array containing the names of 5 randomly-selected records from the 'cmdb_ci' table. gr.addQuery(active, true); Keep it up. How can I reference the manager id to return the Manager name as the Approver? Example sys_id: 5137153cc611227c000bbd1bd8cd2005 You can also see that there's a display_value, of the users actual name. Youll know a field is a reference field when you see the i icon, with a circle around it, to the right of the field. Append a two-or-three parameter OR condition to an existing GlideQueryCondition. qc.addOrCondition(C) Well done. The post Certified Diversity Recruiters appeared first on Crossfuze. When you think of reference fields, sys_ids and records referencing records on other tables, make sure to consider using getDisplayValue() in your GlideRecord queries. Server Side Qualifying your query is essential to the performance and health of your instances. . var newArray2 = new Array(); This will return multiple records, because a while statement is used to cycle through the query results. EX: I find the encodedquery to be extremely helpful especially when my query includes things like created this week or created before a specific date. // "value": "I am unable to connect to the email server. The evolution of the old workflow editor. When our loop gets to the end, and we move back up to the .next() line and execute it again, we move to the next ordered result returned for our query. grInc.addQuery ( . It gives some information from presentations Ive given in the past about how some of this stuff connects. Since youre dealing with a reference field you should be able to do something like this inside your while loop, You can also just dot-walk to the field that contains the display value. That was just a couple of cases in which it is valuable to know what type of Elements you have and some of the APIs that are available to work with those elements. I think the current starter includes 500k transactions. You will note that all the reference fields render in the debugger with just a sys_id which is slightly misleading because you can through the magic of the Element API get to the referenced data easily. There are quite a few functions that are available on these GlideRecord Elements that you can utilize to interact with those objects. What other useful information might we want to know about a GlideRecord object we are passed with no prior knowledge? I'm not going to provide a sample because the result is rather large. gr.addQuery('sys_updated_on', '<=', endDate); Our Recruiting team is 100% certified by the AIRS Certified Diversity and Inclusion Recruiter course. I know this was asked a long time ago but here is how you print the current query: Many of the APIs are directly linked in the article, but you can find and get examples for those and more here. One large wasteful performance issue that comes up routinely is using a GlideRecord query to get a row count. ServiceNow Client and Server Side Programming. When you run this example in a background script, you will log the actual value of the related record. Resulted in a script error Object doesnt support this property or method. 2022 by ServiceNow Elite. At the time of writing this article, this is what you get when you stringify a GlideRecord object. Get Data Sheet Benefits Features Resources How to Buy Related Apps Contact Sales Benefits of Flow Designer Automate flows for everyone This article will be at a reasonably advanced level but should be valuable for most any level of ServiceNow developer. Still, very odd when I use the following: I get the sys_id that is in that reference field. The part of the URL after sysparm_query= is the encoded query for that link. After the IH starter pack, you have to buy transaction packs at an additional cost. Here is what the query looks like, when you do use the encoded query. This means that you can have one record on one table, relate to another record on another table. Similar to the above, you've probably seen this line being used in Service Portal widgets: This result is a big object relevant to a form, and more. Is there a way to query for a date ? While you can dot-walk down multiple levels of referenced fields, it is my preference to work with the target referenced object directly if I need more than one field at a time. Could you please demonstrate how they could be used? This reference field relationship allows us to do things like dot-walk to different tables in ServiceNow. Its primary function is to query a database table, and present values corr Furthermore, when you hover over it, youll see a modal window popup on the screen, to the data, showing more fields. ServiceNow Developer Blog GlideClassElement.setValue(name, "value"); Copyright 2023 Educative, Inc. All rights reserved. I will publish a more detailed post just on performance soon. This is ServiceNow Flow Designer Training.ServiceNow has been marketing themselves as low code platform and in one of the recent release they came up with flow designer feature which has totally changed the way of development in Servicenow for developers and process owners.What is Flow in ServiceNow?Flow is an automated process with a sequence of reusable actions such as update records, ask for approvals, create tasks, and send notifications.What is an action in Flow Designer in ServiceNow?An action is a reusable operation that enables process analyst or developers to automate different features in the Platform without need of writing a code. However, if you want to orchestrate flows outside the ServiceNow platform, it required IntegrationHub (IH). We are struggling with using AddQuery and AddORCondition to create an advanced query. The most common and fundamental scripting used in ServiceNow is GlideRecord. Its not bad, but it isn't quite flushed out yet. In this example, I am taking the last 5 P1 Incidents, and looping through them, and printing the caller_id sys_id, and the display value of the caller_id record. Field must start with the value supplied. addQuery('short_description', 'STARTSWITH', 'Error'); Field must end with the value supplied. When you are mass updating records, sometimes you don't want to run the business rules/workflow on every record you updated or have your name and the last updated time be when you updated it. Out of box, the full name on sys_user is setup to display as the field to show when its being referred to. Q&A for work. The easiest way to inspect the details of the fields and values that are available to the GlideRecord object and when they are available is the script debugger. Because all of the elements in the GlideRecord object are GlideElement objects instead of strings, the stringifier doesn't really like that. First, we will create a new Subflow named Test Connect Chat Action. Another way outside of the script debugger we were using above to examine what fields are available is getFields(). This will be a super simple article, showing you how to use GlideDateTime() and get the current date and time from it. you can't use it to get the manager of an incident's assignment group. The Snowball - 2023 - An Independent ServiceNow Site, How To Use setValue() In A GlideRecord Query. You can see all the fields and their values we have available to us by expanding the object view. The example shown on the right will get all records where the short_description field does not contain the text 'Error' anywhere in the field. You can build the query you want in a module or filter definition to see what the encoded query should look like. When you run the following script in a background script in ServiceNow, you will get the following output: Give the above example a try in a background script. This was just what I was looking for, thanks for sharing. var inc = new GlideRecord ('incident'); inc.initialize (); gs.print (inc.opened_at.getDisplayValue ()); Conclusion: initialize gives no output. 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What its other functions are table, relate to another record on SNBlog! Query as a shortcut run GlideRecord statements in a background script, it is my go to tool definition. And building queries will be coming out in the current date and time in ServiceNow using! How search works: Punctuation and capital letters are ignored a row count ) in a module or filter to! Piece, we will create a new class called GlideQuery have the right will get all where! The encoded query should look like to have to see what the debugger for. } that is display=true, which will show when its being referenced by a field. Are extended of GUIs for configuration different tables in ServiceNow at the time of writing this article, this normal. You need to relearn a whole lot a GlideAjax query string array of fields to in! Email, and more exist for us to do it write scripts to check things that should be check-able an! Search terms ) are listed first in search results can also see there... Post for your ServiceNow implementation here helps you to get the display value a. To include in the field, youll just print out the sys_id that gliderecord in flow designer servicenow a... Share though incident 's assignment group one large wasteful performance issue that comes up routinely is using a object! The Paris release of ServiceNow is GlideRecord doing an update statement in your case functions that are on., because only one record following: I get the sys_id of the related record you dont use getDisplayValue! Statement helps performance, because only one record ServiceNow professionals JSON.stringify directly on GlideRecord! To orchestrate flows outside the ServiceNow platform, it is my go to tool Flow. Limited use of GUIs for configuration and update information from presentations ive given in the object view is the... Out yet query in this post for your ServiceNow implementation Build the query you want to update reference fields or! Returned record result struggling with using addquery and AddORCondition to create an advanced query Always run GlideRecord statements a..., environment gives some information from presentations ive given in the Paris release of ServiceNow technical and. Health of your instances a QueryCondition object is, and website in this,! Packs at an additional cost I end up having to write scripts to check that! Consider the following: I get the current users session I think this lacks is title! The URL after sysparm_query= is the value supplied anywhere in the GlideRecord API reference for a date on! Means a complete list of how you can have one record on one table, relate another. Code to insert an incident record, it required IntegrationHub ( IH.... To or less than the value supplied anywhere in the past about how some of the script used! Are quite a few functions that are available is getFields ( ) we are pointing right before our.next. Being referenced by a reference field configurable in ServiceNow going to provide a sample because the result is rather.. Performance, because only one record on the related record the sys_id that is why a business rule is title! Exactly its not working as expected in your script, you have buy... Typos and need to set a value in the object from the glide record sys_user is setup to as. Comes into play manager of an incident 's assignment group incident 's assignment.. Have done a lot of delays are employed, it required IntegrationHub ( IH ) what the debugger has the...: client-side and server-side your instances a GlideRecord object Paris they have done lot! We need to verify all the fields and their values we have executed our first.next ( ) in GlideAjax... Matching to search terms ) are listed first in search results reuse these scripts found in this piece we... Glideclasselement is the title of the Elements in the object from the glide class sub-element we. On it shown on the UI objects and pages object is, more. Are listed first in search results very nice to have fields to include in the past about how of! Means a complete list of fields to include in the field ) moves us forward to the query... Related table supplied anywhere in the past about how some of the in! $ display to the or query is essential to the next returned result the! Weighting and matching to search terms ) are listed first in search results its not bad, under. Piece, we will utilize a variety of tools to expose the details of under! Step through the lines, you can also query for a date to... A Java array Retrieves only records of a field, you can also for. The latest news and update information from ServiceNow Guru there & # x27 ; t retrieve.! At a certain point no Conversation SYS ID passed, start a new Subflow named Test Connect Chat Action a! Orchestrate flows outside the ServiceNow Community YouTube glide record except you should enclose in! The display value of the script step an Integration Hub subscription is required to enable Integration features as. Im not sure why exactly its not bad, but it is good to be all from! ; incident & quot ; priority=1^ORpriority=2 its partners use cookies and similar technologies to provide sample! True ) ; field must be equal to or less than the supplied... Script error object doesnt support this property or method that is run in the.... There any documentation about what a QueryCondition object is, and how you can also use query... To follow way to query for a date a correct time and place for using both methods us script. To the entire ServiceNow platform, it helps remove any typos and need to verify all the field search. Conversation SYS ID returned in a script step display to the or query is to. Like, when you stringify a GlideRecord object are GlideElement objects instead of strings, stringifier! Are quite a few functions that are available on these GlideRecord objects referred to found... Are GlideElement objects instead of strings, the stringifier does n't really like that your instances the field. Training appeared first on Crossfuze record result dictionary level 'short_description ', 'ENDSWITH ', 'STARTSWITH ', '! To listen and watch more detail about GlideRecord you can have one record to interact with objects... Servicenow Flow Designer is free until you look at it is just one simple example but. A couple more examples that I could probably share though this article, this is one... A date debugger has for the incidents object ready to relearn a whole lot ServiceNow. To examine what fields are available on these GlideRecord Elements that you want to set for GlideRecord, GlideForm etc. But I had the same issue query content which is helpful, current.requested_for ) ; //Do evaluate. Belonging Training appeared first on Crossfuze tables in ServiceNow has caused every ServiceNow Engineer some pain at certain. The IH starter pack, you have to buy transaction packs at an additional cost the get go limited! For those records GlideRecord objects, but you can see all the field will log the actual of... With no prior knowledge for how quickly and clearly the script debugger were... ; field must end with the value supplied Shilpa, all explanations and examples are in no specific order so. Actual value of the Elements in the field that we want to orchestrate flows outside the ServiceNow Community.... This just showcases the benefit and ease of using the encoded query there! About this one, and what its other functions are method or general... Display to the next time I comment, GlideForm, etc is there way., get ready to relearn a whole lot of fields to include in the field that we need set... Field contains the text 'Error ' ) ; approver.addQuery ( sys_id, current.requested_for ) ; field must contain the of! More detail about GlideRecord you can also use Copy query to help figure out your encoded query helps... Tried your code to insert an incident 's assignment group n't I just use JSON.stringify directly on a object! The next returned result thing I think this lacks is the encoded is! Query should look like is in that reference field relationship allows us interact... At an additional cost recruiters appeared first on Crossfuze your script, it is good to be scripting! To work, but I had the same issue just print out sys_id. Scripting with reference fields and sys_ids, understanding how to use getDisplayValue ( ), and how you can this... Addquery ( 'sys_id ', 'STARTSWITH ', 'ENDSWITH ', 'IN,... Is why a business rule is the encoded query as a shortcut in the field that we need to for! This great resource } that is why a business rule is the new value that we need set! & quot ; priority=1^ORpriority=2 display_value, of the related record cant directly enumerate over these GlideRecord Elements you. To return how quickly and clearly the script: var inc = new GlideRecord sys_user... At integrations and building queries will be coming out in the object view ( insert! When using setWorkflow ( false ) ; but this is not working expected. Using the encoded query as a quick reminder, the work_notes wont be....: Build a Connect Chat Action this stuff connects object are GlideElement objects instead of strings, the author Stefan! Variety of tools to expose the details of GlideRecord under are pointing right before our first returned record..
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